How do I know when the freight boat will be in/is in my town?
Call 631.647.3055 after 10:30 for approximate time or go on twitter and follow FIFI Freight Tracker.
What are the freight house hours on Fire Island?
In the off-season, the freight house is only open when the freight boat is in town. During the summer season and as our crew fills in, regular hours will be posted on our phone line (631.647.3055) and/or at the freight houses. For estimated beach times call 631.647.3055.
How do I address my packages when ordering online?
Make sure to include your name and destination.
Jane Doe Ocean Beach
Fire Island Ferries
99 Maple Ave.
Bay Shore, NY 11706
How do I set up a credit card account?
There are three ways to set up a credit card account for freight.
- Visit https://fireislandfreight.azurewebsites.net/ and follow the prompts to set up an account to include your credit card. Log in as new user.
- Call the Bay Shore freight house (631.647.3055) to set it up with the freight office.
- Come to the freight boat or Bay Shore freight house in person with your credit card.
What do I have access to with a freight account?
After setting up a freight account online (https://fireislandfreight.azurewebsites.net/) you will be able to add a credit card (recommended), track the freight boat through twitter, view your history of shipments and print out labels for your freight.
The freight portal says I already have an account. I don’t understand how. How do I log in?
We may have your name in our system already so you would be considered an existing user. Just call the Bay Shore freight house (631.647.3055) and we will be able to look up what email address is on account as your username and give you a temporary password that you can change once logged in.
Do we need to call to let you know when we are having a shipment delivered?
We do ask that if you have a large delivery, furniture, appliances, bedding, lumber, etc. to please call (631.647.3055) or email us (email@example.com) at least a day before it is due to arrive to us.
Can I ship lumber/ building supplies on the Saturday freight boat?
No. Lumber and building supplies are only accepted Monday-Friday 7:00 AM – 10:00 AM for same day delivery.
What information do you need from me when I am dropping off freight?
Please have everything marked with your last name and destination. If you have a credit card account set up with us, have a list of what is being dropped off along with your account number.
What items can go in the freight houses?
Freight houses are designated for short term holding of smaller items such as Amazon, UPS, FedEx shipments and beverage. Bulk deliveries and large items including but not limited to furniture, appliances, mattresses and bicycles must be scheduled for same day pick up. Landscaping, building supplies and perishables will be left outside at owner’s risk.
Do I need to protect my freight or will the freight crew do it for me?
All freight must be wrapped, boxed, crated or somehow protected in order for us to accept it. Otherwise, the Fire Island Ferries will not be held responsible for damages.
What time is someone in Bay Shore until to receive deliveries?
Someone is in the Bay Shore freight house until 3:30 PM Monday through Friday in the off-season and Saturdays from mid-April through mid-September. Commercial deliveries are only accepted Monday-Friday 7:00 AM – 3:30 PM and when we are running a Saturday freight boat, Saturday 7:00 AM – 10:00 AM.